REPORTING POWER OUTAGES

Power outages can be reported by calling 888-313-4747 or by texting Oncor.  The process for setting up and using Oncor outage texting is shown below.

TEXT ONCOR
The Text Oncor Program is a 24 x 7 service that enables customers to use texting on a mobile phone for:

Reporting power outages and

Receiving outage ticket confirmation, status updates and restoration messages

 

In addition, you can use it to check the status and receive updates on certain types of service requests. Options are also available in Spanish.

 

Registering for the Text Oncor program is as easy as 1-2-3:

1.     Have your ESI ID and Zip Code available (you can find your ESI ID on your electric bill) or, if your cell phone # is listed on your account, you won’t even need your ESI ID)

2.     Text ‘reg’ to 66267 (ONCOR)

3.     Reply to the text from Oncor with the last 7 digits of your ESI ID and/or the Zip Code associated with the ESI ID

YOU HAVE THE ABILITY TO OPT-OUT OR CANCEL YOUR PARTICIPATION IN ONCOR'S TEXT PROGRAM AT ANY TIME BY TEXTING "STOP" TO 66267 (ONCOR).

 

Need to report that your power is out?

·        Text 'reg' to 66267 (ONCOR) to register

·        Text 'out' to 66267 (ONCOR) to report your outage

·        Text 'stat' to 66267 (ONCOR) to receive an update on your outage